Data Protection Policy

Last updated: 06th November 2025

At The Jungle Sensory (Kneesworth Farms Ltd), we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and protect your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Kneesworth Farms Ltd operates a baby sensory room providing sensory play sessions for babies and young children.
Our contact details are:
Address: Unit 8b Highfields Farm, Old North Road, Royston, Hertfordshire, SG8 5JT
Email: jungle@highfields-farm.com
Phone: 07908 714908
We are the “data controller” for the personal information you provide to us.

2. Information We Collect

When you make a booking or contact us, we may collect the following information:

  • Your full name

  • Email address

  • Phone number

  • Details of your booking (e.g. date, time, session type)

  • Names or ages of attending children (if applicable)

  • Any special requests, medical or accessibility information you choose to share

We only collect the information necessary to manage your booking and provide a safe and enjoyable service.

3. How We Use Your Information

We process your personal data to:

  • Confirm and manage your booking

  • Contact you with booking confirmations, updates, or cancellations

  • Respond to your enquiries or feedback

  • Maintain our records and accounts

  • Ensure the safety and wellbeing of attendees

  • Comply with legal or regulatory obligations

We will never sell or share your information with third parties for marketing purposes.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases for processing your information:

  • Contract: To provide the service you have booked or requested.

  • Legal obligation: To comply with accounting, health & safety, or safeguarding requirements.

  • Consent: If you opt-in to receive updates or promotional emails (you can withdraw this at any time).

  • Legitimate interests: To improve our services and maintain good customer relationships.

5. How We Store and Protect Your Data

Your information is stored securely in password-protected digital systems or booking platforms.
We retain personal data only for as long as necessary to fulfil the purposes outlined above or as required by law.
Once it is no longer needed, it will be securely deleted or anonymised.

We take appropriate technical and organisational measures to keep your data safe from unauthorised access, loss, or misuse.

6. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Request access to the personal data we hold about you

  • Request correction of any inaccurate or incomplete information

  • Request deletion of your personal data (where applicable)

  • Restrict or object to certain types of processing

  • Withdraw consent at any time (if processing is based on consent)

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

You can contact the ICO at www.ico.org.uk or by calling 0303 123 1113.

7. Contact Us

If you have any questions about this policy or how your data is handled, please contact us:
Jungle@highfields-farm.com
07908714908

Unit 8b,Highfields Farm, Old North Road, Bassingbourn, Royston, SG8 5JT